Privacy Policy

Last updated: June 10, 2026

1. Information We Collect

At Mensah, we are committed to protecting your privacy. When you interact with our platform, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, and delivery address provided during checkout or contact.
  • Order Information: Products purchased, sizes selected, order values, and transaction history.
  • Device Information: Browser type, device type, IP address, and browsing behavior on our website.
  • Communication Data: Messages exchanged via our WhatsApp checkout channel.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating order updates and delivery information
  • Providing personalized product recommendations
  • Sending newsletters and promotional content (with your consent)
  • Improving our website experience and product offerings
  • Preventing fraud and ensuring platform security

3. Data Storage & Security

We implement industry-standard security measures to protect your personal data. Your information is stored securely and we use encryption for data transmission. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Third-Party Services

We may share your information with trusted third parties who assist in operating our business:

  • WhatsApp (Meta): Used for order processing and customer communication
  • Delivery Services: Shipping partners for order fulfillment
  • Analytics: Website analytics to improve user experience

We do not sell your personal information to any third parties.

5. Cookies

Our website uses cookies and local storage to enhance your browsing experience. These include:

  • Essential Cookies: Required for cart functionality and site operation
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how visitors use our site

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: